FAQ

Will my credit card information be safe? Is your website secure? 
Yes, credit card and order data is encrypted and secure. Our shopping cart is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.

You sold out of a stole I love. Why are quantities limited?
Artisans create each piece by hand. This makes each product quite unique. Sometimes they only make one color or piece and so we offer it to you but may not be able to have more. We also value imperfections as part of the artisan's work. Please sign up for our newsletter and follow us on Instagram for updates on when we update our inventory.

How do you ship?
We are based in and ship from the United States. We ship via USPS domestically and internationally. 

How long after placing my order should I expect to receive my shipment?
All orders are shipped within 48 hours of the order being placed. Purchases shipped anywhere in the continental United States will arrive within 7-10 business days of the order date. Orders being shipped outside of the United States generally arrive within 2-4 weeks of the order date.

Do you ship internationally?
Yes, anywhere in the world! 

What is your return policy?
We want you to be completely satisfied with your order. If your item is in new, unused and resalable condition in the original packing and you wish to return your purchase, you’ll need to email us to obtain an return authorization number. Once you have obtained your return authorization number, please follow these instructions to return your purchase:

1. Make sure the item is in new, unused and resalable condition. We cannot refund or credit returned items that are stained or otherwise damaged.
2. Please enclose a copy of the original invoice (or the invoice number and invoice date) with the returned item(s) so that we can issue the proper credit or refund.
3. Ship the package to our returns department. To guarantee delivery, please insure your package for your protection. Returns must be sent postpaid to:

Do you sell wholesale? 
Please e-mail us at peacewaremarket@gmail.com if you think Peaceware might be a good fit. Tell us about your shop, your customers, and other brands you carry that you love.

Why do you consider Peaceware to be a market? 
Historically, India has conducted trade in open markets or bazaars. Even today, vendors bring their wares to sell at famous spaces. At Peaceware, I wanted to create a similar opportunity for artisans to sell their work. A modern, online trading post !

How do I wash my garments?
All silk, wool and blended fiber products must be dry cleaned. When it comes time for cleaning your cotton fiber products, we recommend washing in cold water either by hand or on the gentlest cycle setting in a machine with gentle, pH-neutral soap. Please note that some natural dyes, especially indigo, will bleed the first few washings, so we recommend washing alone or with like colors. Air dry. 

Will my scarf look exactly like the one I saw online?
Because of the nature of our natural dyes and the hand block printing process, color and pattern variations are to be expected and celebrated. This is why we love our products: no two textiles are exactly alike, and each stole has been lovingly and carefully made from start to finish by an entire community of specialized artisans.

Please note that some dyes are slightly stiffer upon receipt, but will soften into the most comfortable, wearable slouch after a wearing or two.